Thank you for your enquiry to nbn. The reference number for your enquiry is 511066-180191230.
In regards to case number 511066-180191230 (Friends internet speed). A reply was sent on the 17/02/2016.
Did you not receive the email? If not, I would like to apologise for this inconvenience.
Unfortunately in this instance you have contacted the nbn general enquiries team and we are unable to assist with any faults or product information.
If your friends phone or internet service is not working as intended, you will need to ask your friend to contact their Retail Service Provider (RSP) who will be able to assist them.
The Retail Service Provider (RSP) will need to run through technical support and if the issue remains unresolved, they can lodge a fault on your friends behalf for investigation
In regards to case number 511066-180971710 (This case is now closed).
An area may have been earmarked as part of our construction forecast, but a range of local factors, including existing infrastructure, construction capacity and network rollout complexity may subsequently lead us to change the date for its delivery or the specific technology we plan to use. While we would like to connect all Australians at the same time, given the nature and size of our country the network needs to be rolled out in a systematic and efficient manner. Therefore, the exact number of premises, the regions covered in the rollout, and the technology deployed may vary from time to time. However, no one will miss out on accessing the nbn™ network.
At this stage Dover TAS 7117 is listed to receive a combination of HFC and Fixed wireless. please refer to our three year construction plan below:
We appreciate your feedback and we have provided this to the appropriate nbn team for consideration.
We have now closed this case, however if you require further information, please reply to this email directly or call us on 1800 OUR NBN (1800 687 626), quoting the above reference number and a consultant will be happy to assist you.
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On 20/02/2016 1:45 AM, firstname.lastname@example.org wrote:
3 Days have elapsed. Why have I received no response?
I have submitted another query about a far more concerning matter, I certainly hope you at least address that query in a more timely fashion.
My advice: Stop Tweeting and respond to your shareholders.